Should you need to cancel your stay once it has been confirmed, the party leader must immediately advise our Service Agent ‘MSG’ in writing. Your notice of cancellation will only be effective from the date we receive it in writing. As we incur costs from the time we confirm your booking and may be unable to re-sell your period of stay, the following cancellation charges will be payable:
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Period Before Arrival
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Cancellation Charge
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14 nights and more
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Full Refund less AED 350.00 administration fee
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8 - 14 nights
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65% of Accommodation Charge
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7 nights or less
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100% of Accommodation Charge
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Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total accommodation cost of the booking. If you have already received the service for any extras specified in your booking these will also not be refundable under any circumstances whatsoever. Amendment charges and credit card processing fees are also not refundable in the event of cancellation.
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any insurance policy you may have. We can supply you an official cancellation invoice and claims must be made directly to the insurance company concerned.
Article ID: 12, Created On: 7/24/2010, Modified: 9/26/2011