Newest KB Articles

Can I call you to help me make a booking?

Wed, 08 Feb 2012 14:57:37 GMT

If you prefer that we confirm a booking for you rather than booking online by yourself then simply pick up the telephone and give us a call.

We display many International Telephone Numbers on our website to make it easier for you to call us locally. Or if you prefer we can also call you back if you complete our Call Back request form online.

If you have previously made an enquiry and have an 'EMD' enquiry number, please quote that to our agent to help us make your booking as quickly as possible. Otherwise please tell us the location or property where you want to stay, your dates of arrival and departure, the number of people in your party, and the number of bedrooms you require. Having this information ready will help our agents deal quickly with your booking confirmation.

We will send you a Booking Confirmation by email whilst you are still on the telephone with us.

Our team is always happy to help so please do not hesitate to contact us if you have any questions.

I am expecting delivery of a package or parcel, can you accept delivery at your office?

Fri, 27 Jan 2012 08:45:23 GMT

parcel. package, letter, mail, delivery

I am due a refund, how quickly will my refund be processed?

Sun, 26 Jun 2011 05:23:17 GMT

If you are due a refund because you have cancelled your booking, make an overpayment or are due money back for any other reason we can ONLY send any amount due back in the exact same method it was received.

If you have paid by credit card, we will refund back to your same credit card account. This process can take up to 10 working days once we have instructed our merchant bank to send money back to your card account.
If you have paid by Bank Transfer we will transfer funds back to your same bank account. This process will take up to 5 working days once we have instructed our bank to send money back to your account.
If you have paid by cash a cash refund can be collected from our office by appointment only.

Any additional transaction charges levied by the processing banks to instruct a payment to us, or to receive your refund will not be accountable to us.

Can I pay for my booking on arrival?

Thu, 02 Jun 2011 10:46:19 GMT

If you wish to pay for your booking on arrival or if you are having any difficulty making payment online we will require your credit card details to guarantee your reservation.

Please download our Credit Card Booking Guarantee Form which we will require you to complete and return to us. You can choose for us to charge your credit card manually on our side or to just hold a guarantee until you arrive to check in and pay at our office.

You must visit our office on arrival to check in, and you will be able to pay by:

Cash in USD or AED
Credit Card - Visa, Mastercard, American Express, Diners in either AED or your cards local currency if available.

In the case of a 'no-show' we will charge your card the full amount of your booking in accordance with our agreed booking terms and conditions.

Credit card payments are subject to a processing fee:
Visa / MasterCard / Diners - 2.5%
American Express - 4%

What are the full Booking Terms and Conditions related to my booking.

Mon, 18 Apr 2011 16:21:15 GMT

You can read our full Booking Terms and Conditions here. Once you have made a payment to confirm your reservation you automatically accept these rules in full.

Can I add breakfast to my booking?

Wed, 23 Mar 2011 11:16:47 GMT

breakfast delivery meals restaurants

How do I inform you of my Arrival Details?

Tue, 22 Mar 2011 09:08:34 GMT

Arrival Flight Information

Do I need to bring my own Hair Dryer and Iron?

Tue, 15 Mar 2011 12:14:42 GMT

iron hair dryer

How can I be sure my payment is safe?

Thu, 03 Mar 2011 23:30:30 GMT

FRAUD SECURITY SAFE